General Inquiries

  • Connect to Google Home

    1. Ensure you have the Google Home app installed on your Android or iOS device. 2. Open the Google Home app, and select Settings. 3. In the settings menu, scroll down and select Works with Google. 4. Scroll to and select the Dynasty Fireplaces action, and log in with your Dynasty Fireplace...

  • Difference between Harmony BEF and Harmony BT Series?

    • The Harmony BEF fireplaces feature 3 flame colors and 13 flame bed colors as opposed to 2 flame and 2 flame bed colors on the BT models • The BEF models also have more depth and includes log and crystal flame medias. The BT series includes pebbles and crystals media • The viewing area heigh...

  • Does Dynasty electric fireplaces give off any gases or fumes?

    No, our fireplaces do not emit any fumes, CO2, smoke, emissions or any pollutants.

  • Does Dynasty electric fireplaces require a chimney or venting?

    No, our fireplaces are all vent free, so there is no need for any chimney, venting, or gas lines. There is no open flame, no mess or clean up either. You may place or install them on an outside or inside wall, upstairs or down. They are a great option for any home, apartment or condo.

  • Does the front glass on all models get hot?

    No, the glass front always remains cool to the touch and is perfectly safe for children and pets. The heating element is separate from the flame effect area and is located above the glass on the Harmony BEF and BT Series and Forte SD Series, and below the glass on the Mezzo EF Series.

  • Do you need any special permits in installing the electric fireplace?

    No specific permits are necessary for installation, but It is recommended that a certified electrician be called if your are installing a direct wired built-in fireplace.

  • Flame without Heat?

    All Dynasty electric fireplaces can operate with just the flames turn on and heater turned off. Since heat and flame effect controls are independent, anyone can enjoy the cozy glow of an electric fireplace. Even during the warmer months! Use them with or without heat, leaving to experience the a...

  • How efficient are Dynasty electric fireplaces?

    Most electric fireplaces operate on 110/120V electric current and use approximately 1500 Watts per hour, at full power. Your utility charges you based our your Kilowatt usage per hour (kw/h). Multiply your cost per Kilowatt-hour by 1.5 to determine the maximum cost per hour to operate your electr...