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• FOR PRODUCT RELATED ISSUES AND INQUIRES - DYNASTY PRODUCT SERVICE FORM

• Connect to Google Home
• Difference between Harmony BEF and Harmony BT Series?
• Does Dynasty electric fireplaces give off any gases or fumes?
• Does Dynasty electric fireplaces require a chimney or venting?
• Does the front glass on all models get hot?
• Do you need any special permits in installing the electric fireplace?
• Flame without Heat?

See all articles in General Inquiries →

• Builder's Guide - For Framing and Installation
• Remote Control Functions
• WiFi Reset

• All Cascade DY-BTX Series Maintenance & Repair Guides
• Builder's Guide - For Framing and Installation
• Download the Dynasty App
• Create an Account
• Fireplace WiFi Setup
• Remote Control Functions
• Check for Firmware Update

See all articles in Cascade BTX Series →

• Parts Store

• Heater Shuts Off By Itself
• Product User Manual
• Thermostat Control on Fireplace
• Venting, Clearances & Combustables

• All Harmony DY-BEF Series Maintenance & Repair Guides
• General Installation Instructions
• Builder's Guide
• Fireplace Maintenance - Post Installation
• Heater Shuts Off By Itself
• Maximum & Minimum Power Draw
• Product User Manual

See all articles in Harmony BEF Series →

• Fireplace Maintenance - Post Installation
• Heater Shuts Off By Itself
• Product User Manual
• Remote and parts
• Replacing the main circuit board (control box)
• Venting, Clearances & Combustables
• Wall Finishing

• Can I install the mantel myself?
• I have my own design, can you make it?

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