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• Dynasty Product Service Form •

1 article in this Topic

• FOR PRODUCT RELATED ISSUES AND INQUIRES - DYNASTY PRODUCT SERVICE FORM

General Inquiries

7 articles in this Topic

• Difference between Harmony BEF and Harmony BT Series?
• Does Dynasty electric fireplaces give off any gases or fumes?
• Does Dynasty electric fireplaces require a chimney or venting?
• Does the front glass on all models get hot?
• Do you need any special permits in installing the electric fireplace?
• Flame without Heat?
• How efficient are Dynasty electric fireplaces?

Cascade BTX Series

14 articles in this Topic

• Download the Dynasty App
• Create an Account
• Fireplace WiFi Setup
• Remote Control Functions
• Check for Firmware Update
• Controls via 4G/LTE Mobile Networks
• Factory Reset

See all articles in Cascade BTX Series →

Parts

1 article in this Topic

• Parts Store

Forte EF Series

4 articles in this Topic

• Heater Shuts Off By Itself
• Product User Manual
• Thermostat Control on Fireplace
• Venting, Clearances & Combustables

Harmony BEF Series

11 articles in this Topic

• Builder's Guide
• Fireplace Maintenance - Post Installation
• Heater Shuts Off By Itself
• Maximum & Minimum Power Draw
• Product User Manual
• Remote and parts
• Flame Motor Replacement

See all articles in Harmony BEF Series →

Harmony BT Series

7 articles in this Topic

• Fireplace Maintenance - Post Installation
• Heater Shuts Off By Itself
• Product User Manual
• Remote and parts
• Replacing the main circuit board (control box)
• Venting, Clearances & Combustables
• Wall Finishing

Stone Mantels

2 articles in this Topic

• Can I install the mantel myself?
• I have my own design, can you make it?

General Policies

3 articles in this Topic

• MAP POLICY FOR AUTHORIZED RESELLERS
• ORDERS, SHIPPING, AND RETURNS PROCESSES
• PRIVACY POLICY