If your fireplace's heater shuts off after turning on for 10-15 seconds:
1. Ensure the temperature set on the remote is greater than the current temperature of your room (press and hold the Temperature button on the remote to change between °C and °F for 3 seconds). This will ensure the fireplace will not automatically shut off due to the ambient temperature.
2. Turn off the main power switch located underneath the trim on the top right corner. Wait 5 minutes for heater to cool down, then switch on the fireplace again.
3. If the above did not help, please contact us directly at firstname.lastname@example.org