CAN-PACIFIC ENTERPRISES (dba. DYNASTY FIREPLACES)
ORDERS, SHIPPING, AND RETURNS PROCESSES
ORDERING PROCESS
For first time vendor orders, the Dealer Application & Contract form must signed and
approved by your Client Account Representative. Prepayment is required for all
orders unless stated otherwise in your Dealer Application & Contract.
Order details to be included for the freight carrier:
Customer name
Customer company (if applicable)
Contact information
Address, State, Country, and Postal Code
Residential or commercial address (if applicable)
Preferred freight company and account (if applicable)
All electric fireplace orders are processed within 48 hours of receiving the order, and within
3 business days for standard sized fireplace mantels. Rush Processing is
available for a fee of $50 per order and will be ready to ship on the same day.
Cut-off time for Rush Processing is 1pm PST. Orders are not processed, shipped
or delivered on weekends or holidays. Orders may be sent by email to orders@dynastyfireplace.com.
Please review and confirm all order information is correct as such information will be
directly processed to our warehouse. After your order has been processed, you
will receive an invoice detailing charges from the order.
SHIPPING CHARGES
Shipping method and preferred freight companies to be used are determined by the dealer. To
ship products with the dealer’s account, the freight company and account number
must be included on each order sent to Dynasty Fireplaces. Should you choose to
ship with your preferred freight company, please be aware of shipping rates and
additional charges such as residential delivery and tailgate service. Any extra
charges incurred for additional services, including but not limited to vendor’s
carrier or special handling by the carrier (liftgate, residential charges,
etc.) will be billed to the vendor.
If you do not have a preferred freight company, Dynasty Fireplaces is able to ship
the order with our account. The total shipping charges will be communicated
with the dealer and approved by the dealer before shipment is prepared. Orders
shipped with Dynasty’s account will be palletized if the shipment gross weight
is over 80 lbs, there is no additional charge for the dealer for this process.
Each order will be assumed to be delivered to a RESIDENTIAL address requiring
TAILGATE service unless stated otherwise in the order. Standard “economy” level
freight will be used, and each shipment will be insured for the value of the
order.
For cross-border shipments, Dynasty Fireplaces requires the vendor’s IRS Number for
customs clearance if shipped directly to the vendor. All customs clearances are
handled by Dynasty Fireplace’s partner, Carson International. All cross-border
customs and duty fees will be handled by Dynasty Fireplaces unless the vendor
has a preferred customs broker.
Please indicate on order if the order is time sensitive. Time sensitive shipments will
be prioritised and shipped out on the same day or next business day. Any extra
charged incurred for prioritised shipments will be the responsibility of the
vendor. Dynasty Fireplaces is not responsible
for any freight errors after the item has left our warehouse.
DAMAGES
Dynasty Fireplaces takes all due diligence in handling and servicing our customers. All
products are inspected at factory before arriving at our warehouse, and our
warehouse staff all precautionary measures to ensure the proper packing and
handling methods for the desired shipping method. Each shipment and product
packaging is visually inspected for damages before being prepared to ship out.
We recommend vendors asking their customers to visually inspect the shipment immediately
once it arrives to their destination and report any clear, visible damages. If
a clear portion of the shipment is damaged and can be confirmed visually, we
ask that the customer reject the shipment to file a claim with the carrier
before accepting the shipment. If customer has discovered the damage internally
after accepting the package, we ask the customer to save all packaging content
and notify the vendor and Dynasty Fireplaces immediately to file a claim with
the carrier.
Ownership title and risk of loss pass to the end customer upon acceptance of shipment from the
carrier. If product is damaged in transit and was shipped by the vendor,
customer and vendor must file a claim with the carrier and a copy sent to
Dynasty Fireplaces within 5 business days of receipt of shipment.
If product is damaged in transit and was shipped by Dynasty Fireplaces, notice of the damage
must be reported to Dynasty Fireplaces within 2 business from the time of
delivery. Dynasty will file a claim with the carrier immediately after
receiving notice of the damage.
RETURNS
Returns are accepted on unopened products in factory packaging within 30 days of receipt.
To begin the return process, a Return Authorization Form must be filed and
accompanied with the product. Products which have been incorrectly ordered may
be returned within 5 business days of delivery provided they are still in
original packaging and have not been used and shows no wear and tear, are in
re-saleable and in a technically faultless condition. The packaging must be in
its original state, unopened and the exterior must not be altered by the
presence of any permanent marker, branding or labels that will damage the
carton. All authorized returns freight must be prepaid, however there is no
restocking fee and goods delivered to our premises shall only be accepted if
freight has been prepaid by the shipper. Dynasty Fireplaces will inspect all
returned products before authorizing a refund.
Please note that only goods accompanied by a return authorization number can be processed by our
warehouse. Returned goods which arrive at our premises without an authorized
Return Authorization Number shall be refused or returned at the cost of the
sender.
The following procedure is to be followed to in order to ensure proper and undamaged returns
processing:
1. Complete Return Authorization Form and email form back to orders@dynastyfireplace.com
2. Dynasty Fireplaces will assign a Return Authorization Number to the form to be shipped with the product
3. The product will be inspected once returned to our warehouse and a refund will be issued if inspection passes.
ALL USA RETURNS TO BE SENT TO:
Dynasty Holdings
3500 West Valley Hwy N., Ste B106
Auburn, Washington 98001
USA
Attn: Return Shipment Authorization
ALL CANADA RETURNS TO BE SENT TO:
Dynasty Fireplaces
3071 No. 5 Road, Unit 10
Richmond, BC V6X 2T4
Canada
Attn: Return Shipment Authorization